Check Faults
[nasadmin@vnx02 ~]$ /nas/sbin/navicli -h spa Faults -list
The array is operating normally.
[nasadmin@vnx02c01 ~]$ /nas/sbin/navicli -h spb Faults -list
The array is operating normally.
Collect logs
[nasadmin@vnx02c01 ~]$ /nas/sbin/navicli -h spa spcollect
[nasadmin@vnx02c01 ~]$ /nas/sbin/navicli -h spb spcollect
how to get sp collect on VNX
[nasadmin@SYSTEM_NAME ~]$ cd /nas/tools/
[nasadmin@SYSTEM_NAME tools]$ ./.get_spcollect
This script runs spcollect on the storage
Once done can use winscp, copy to laptop
how to run support material
/nas/tools/collect_support_materials -getsp
Below is the procedure to collect support materials:
1. Login to control station using putty or terminal
2. [nasadmin@ ~]$ cd /nas/tools
3. [nasadmin@ tools]$ ./collect_support_materials
4. [nasadmin@ ~]$ cd /nas/var/emcsupport (location where the support materials are collected)
5. [nasadmin@ emcsupport]$ ll
Attach the latest set of support materials to the service request.